Questions Regarding Account Registration
Q1
How do I register for an account?
A1
Click on the Account Registration banner on the TRADE200 homepage to register your account.
Q2
Are there costs to register and maintain an account?
A2
For accounts that have not traded for 6 months, a monthly account maintenance fee of 1000 JPY will be deducted from the balance only if the balance is held.
Q3
I sent an email to open an account, but I have not received a reply email.
A3
First, make sure that your e-mail has not arrived in the junk folder of your e-mail. If the mail does not reach the junk mail folder,please see the contents on the TRADE200 homepage "For those who do not receive mail".
After you have set up your e-mail reception,we will resend the e-mail for opening an account if you inform us that you have not received an e-mail about opening an account.
Q4
Can I register an account using my smartphone or tablet?
A4
Yes, you can register an account using a smartphone or tablet.
Q5
I have forgotten my login password.
A5
Go to TRADE200 homepage's bottom part and click on Password Reset to reset your password.
Questions Regarding Deposits/Withdrawals
Q1
Which deposit methods do you have?
A1
You can deposit via credit card or prepaid card or iWallet.
Q2
How do I deposit?
A2
After logging in to TRADE200, go to "Deposits/Withdrawals" and click on Deposit.
Q3
How do I withdraw?
A3
After logging in to TRADE200, go to "Deposits/Withdrawals" and click on Withdraw.
Q4
What is the minimum withdrawal amount?
A4
The minimum withdrawal amount is 10,000 JPY.
Q5
How long does it take to withdraw ?
A5
To your iWallet account it takes at the earliest 30 minutes.
Bank transfers take place on the shortest day.
When weekends and holidays are interposed, it may take longer than usual.
Q6
Are there required documents during the withdrawal procedure?
A6
Your banking information will be required during the withdrawal process.
Q7
How much is the withdrawal fee?
A7
Currently,we have a withdrawal fee campaign.So the withdrawal fee is free up to 5 times.
Q8
Can I use a debit card ?
A8
Debit and prepaid cards with the VISA and MASTERCARD logos are accepted.
Q9
Can I deposit by bank transfer ?
A9
By using "PoCoins", you can deposit by bank transfer. * There is no troublesome registration.
Questions Regarding Trading
Q1
What is binary options?
A1
Binary options is trading on an exchange rate by selecting whether the exchange rate value will be higher or lower than the starting exchange rate value after a certain period of time.
Q2
How do I start trading?
A2
On the trading page, you 1. select your trading method and the currency pair, 2. then predict High or Low, 3. then enter your trade amount, and 4. finally click on the Purchase button to start your transaction.
Q3
How much is the minimum trade fee ?
A3
Trading is possible from 200 yen.
Q4
What time is the available trading time ?
A4
Trading is possible from Monday 8:00 AM to Saturday 4:00 AM (except around 4:00 AM to 8:00 AM) in Japan time.
Technical Questions
Q1
Can I trade from a smartphone or tablet?
A1
You can trade from your smartphone or tablet. Please access TRADE200 from the web browser of your smartphone. * You can use the same e-mail address password as the PC version.